Read What Our Clients Say
At Reins, our cooling and heating technicians strive on providing quality installation and maintenance work to ensure customer satisfaction at all times. We love to hear positive feedback and kind words from our varied Kingston clientele.
Josh in sales was extremely helpful, professional, and took the time to make sure we found the perfect unit. The installers were just as great and I was so impressed with the fit and finish of their work.
My husband and I were extremely pleased with your team of professionals. Josh Leakey who was very helpful and knowledgeable. Will, Mike and Connor who did the replacement of the furnace and A.C.
Great Job, Thank You.
I was in the market for replacing our current air conditioner with a new one and I contacted Reins Heating and Air Conditioning. The sales representative I dealt with was Josh Leakey – an honest, conscientious, thorough and punctual individual. He answered a barrage of questions from me and returned the info I was requesting almost immediately. He also put me in touch with Hugh, one of the co owners, to answer some specific questions. He was very helpful. I have ordered the new AC from this company and if the installation and support from this company is as good as the service to date, I will be an extremely happy client. Here’s hoping for an excellent installation and supplier/client relationship.
Extremely knowledgeable and very friendly
We had our 2 furnaces and AC units replaced by Reins – who have serviced our existing equipment for the 15 years that we have owned this home. During our annual service we were told that our AC units were shot. Josh Leakey from sales was at our home within 24 hours and provided options for us.. including stand alone AC unit purchases and combinations of new furnaces and AC units. Josh was both informative and patient as we sorted out the best solution. We decided to go with Carrier Infinity AC units and multi stage furnaces. The installation duo of Wade and Aaron were great.. they took great care in our home and installed 2 systems in two days. They too were extremely knowledgeable and very friendly. We have had the units for 2 weeks and are enjoying the AC through the first of the summer heat waves with high humidity. I love the WIFI enabled thermostats and the data that they can provide on consumption and costs. We received three quotes for this work and received the best value from Reins. While it is never fun to have spend lots of money on M&E replacement we are happy with the quality of the equipment that we purchased and the service that we received from Reins.
Very happy with the overall installation service
I just wanted to say that we have been very happy with the overall installation service. The tradesmen, from start to finish, were prompt, hard working and courteous. Reins’ Sales Manager, Josh Leakey, was most prompt and courteous in answering all my many questions. He showed great patience with me as my lack of knowledge of this trade must have frustrated him regularly.
We would like to sincerely thank all of them.
Very pleasant experience
We just had an estimate done for a new furnace and it was a very pleasant experience. Everything was explained to us in detail so we could make the right decision that will work for us. Josh was extremely quick in getting back to us with any questions we had and also gave us different options. Now everything is on order and we are looking forward to a new furnace. 🙂 Thank you Josh. Great customer service!
Wouldn't hesitate to recommend
Josh at Reins, and Ron before him, have assisted me in a few different jobs, and have worked with me to figure out solutions for my particular issue and budget. I wouldn’t hesitate to recommend for all your hvac needs.
Recommend their service
Our furnace quit on us. I called Reins for a quote. They got back to me by the end of the day and came promptly to assess it. They offered space heaters and a stop gap measure and came to replace it the next day. I would recommend their service and would call them again.
Extremely satisfied with with everything as it was the coldest day of the winter! The technicians Brent and Calvin were amazing.
Thank you to all concerned!